General
This document is UzCombinator’s (the «Seller») public offer for the paid services and goods sold on uzcombinator.uz. Under the Civil Code of the Republic of Uzbekistan it is addressed to anyone (the «Customer»).
The Customer accepts the offer in full at the moment of paying on the site, and a contract with the Seller on these terms is concluded then. No separate paper contract is signed.
Seller: UzCombinator, Alisher Navoiy 11A, Tashkent. Contact: [email protected], Telegram: @uzcombinator.
What is sold
These are paid on the site:
- an expert consultation - a meeting, online or at the office, of the length chosen on the expert’s page (for example 30 or 60 minutes);
- an event ticket - one person’s place at the event shown on the event’s page;
- merch - clothing and items carrying the UzCombinator mark.
Each service or item is described, with its price, on its own page of the site.
Applying to UzCombinator and taking part in the accelerator are not part of this offer: applying is free, and the programme’s terms are set in a separate agreement with each startup.
Prices and payment
Prices are in so‘m, as shown on the page when the order is placed. A later change of price does not affect a paid order.
Payment is made through Payme or Click with UZCARD and HUMO cards. Card details are entered on the payment system’s page - UzCombinator does not see or keep them.
A time chosen for a consultation is held for 30 minutes for payment. If the payment does not go through in that time, the time is offered to others again.
Once the payment is confirmed, a confirmation of the order is sent to the Customer’s email.
Expert consultation
The meeting is booked from the moment the payment is confirmed. The time, the place or the online meeting link are sent by email. All times are Tashkent time (UTC+5).
The meeting can be moved to another time once: write to [email protected] before it starts. The new time is agreed from the same expert’s free hours.
If the Customer cancels the meeting or does not come, the payment is not refunded.
If the expert or UzCombinator cannot hold the meeting, the Customer is offered another time or a full refund - the Customer chooses which.
An expert’s view is advice. It is not a legal, financial or investment opinion and does not guarantee any result.
Event ticket
A ticket is for one person, for the event shown. The ticket and the name may be checked at the door.
A ticket can be passed to another person once: before the event starts, write to [email protected] with the new attendee’s name and email.
If the Customer does not come or gives the ticket up, the payment is not refunded.
If UzCombinator cancels the event or moves it to another date, the payment is refunded in full. When it is moved, the ticket can also be kept for the new date.
Merch
Merch is collected from the office only: Alisher Navoiy 11A, Tashkent, during working hours. There is no delivery.
The Customer is told when the order is ready. The order confirmation and the name are checked at collection, and the Customer checks the size, quantity and quality of the items when collecting them.
Under the Law «On the Protection of Consumer Rights», an item of proper quality can be exchanged for the same item within 10 days of purchase - or, if there is none, its price refunded - provided it is unused and its appearance and labels are intact.
A faulty item is replaced or its price refunded.
Refunds
A payment is refunded only when:
- the expert or UzCombinator cannot hold a consultation and the Customer chooses the money over another time;
- an event is cancelled or moved and the Customer does not keep the ticket for the new date;
- merch is returned as the law provides;
- a technical error charged the money twice or in the wrong amount.
Otherwise the payment is not refunded. Instead, a consultation can be moved once, and a ticket passed to another person once.
To ask for a refund, write to [email protected] with the order’s details. The money goes back to the card that paid, through the same payment system (Payme or Click). How long it takes to reach the card depends on the bank.
Personal data
What you give us for an order is used only to fulfil it, and kept as the Privacy policy describes. For a consultation, your name and email are passed to the expert.
Liability and disputes
The parties are liable under the law of the Republic of Uzbekistan. The Seller is not liable for delays caused by events beyond its control - outages of a payment system, a bank or the internet, or force majeure.
Complaints and questions go to [email protected]. A dispute is first settled by negotiation; failing that, the courts of the Republic of Uzbekistan decide.
Changes
When the offer changes, the date at the top changes with it. New terms apply to orders placed after the change; orders paid earlier are fulfilled on the terms in force when they were paid.